HubSpot Service Hub Implementation
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Our services empower your business with additional tools and strategies to make sure your current customers are priority.
Service Hub customers experience:
faster resolution time
more tickets closed per agent
experience increased CSAT
According to HubSpot's 2024 ROI Report
Popular Features
HubSpot's Service Hub empowers businesses to deliver exceptional customer support with tools like ticketing, live chat, and a shared inbox. It streamlines customer interactions, enhances team collaboration, and provides valuable insights through reporting, helping turn satisfied customers into loyal promoters.
Service Hub Foundation & Implementation
These service offerings are the first steps in implementing the core of your HubSpot CRM regardless of which Hubs you choose. Typically seen as a one-time implementation and start-up project. From here, additional services are elective or provided through pre-set packages.
This happens before you even commit to anything. We'll discuss your needs, challenges, goals, assess your current tech stack, evaluate ROI, and run our website grader on your current site. If you're currently using HubSpot, we'll do a comprehensive audit and health check to determine opportunities for improvement.
The inbound strategy is an inbound version of a traditional marketing strategy. It combines an analysis of the current state and opportunities, and provides a plan for closing the gap. We'll build you a proposal utilizing HubSpot tools so we have clear attribution reporting to measure your ROI for service initatives.
Time to sign up! We'll install HubSpot and the respective Hubs you've chosen, add initial users, teams, permissions, notification preferences, setup email, calendar and phone integrations, enable and train the team on some cool efficiency tools and basic functionality to get started.
Export all your data records from your current systems, and import them into HubSpot. We'll help with exporting and making sure your data is clean and formatted properly for import. Start logging your communications to see data come in naturally going forward.
In HubSpot, properties store information about a contact, company, deal, or ticket. Your HubSpot account includes a number of contact, company, deal, and ticket properties by default. However, we'll discuss adding additional properties specific to your business's marketing, sales, and service processes.
Schedule your meetings and appointments faster without annoying back-and-forth emails. Skyrocket your email productivity and book more meetings efficiently with this scheduler tool that syncs with your calendar and shows your availability.
HubSpot's calling feature allows you to make and receive calls directly from the platform or its mobile app, automatically logging interactions with contacts into your CRM. It supports call recording, note-taking, and tracking outcomes to streamline communication and maintain accurate records for sales and service teams
Measure the effectiveness of your efforts with ROI results and performance reporting. We'll build out all the reports important to you, as far as your HubSpot subscription allows.
Team and individual training may happen throughout each of these steps or through our client knowledge base. At the end, we'll set aside some final training time to make sure your team is ready to go with their new HubSpot setup.
Help Desk, Live Chat & Ticketing Software
Keep track of customer requests in one unified help desk that connects to your CRM database. We'll help you build it out and utilize effectively.
The Help Desk provides tools to streamline customer support by centralizing ticket management, enabling teams to track, prioritize, and resolve issues efficiently. It integrates with the CRM for context-rich interactions, allowing for automated workflows, knowledge base integration, and reporting to improve the overall support experience.
Ticketing pipelines streamline customer support by organizing, prioritizing, and tracking inquiries, ensuring efficient resolution and a better customer experience. We'll build out your ticket pipelines to your typical support process and add automations throughout.
We'll design a pathway in your live chat and chatbots for customers coming to your website looking for help. This can provide automated help, personalized assistance, capture ticket information and/or route to your service team when necessary.
Empower your customer to find the help they need.
Every customer is important. But if your support team has to spend too much time answering small, simple queries, they can quickly get underwater - and have less time for bigger issues. Enable your customers to help theemselves with HubSpot's knowledgebase software.
We'll build out the structure of a knowledge-base center of readily available articles, helpful information and resources.
We'll create the individual knowledge-base posts, articles and content on various topics to live within your knowledge-base center.
Prompt service and support automation relies on triggering relevant and timely actions based on context. From internal tasks and notifications to automated emails and data transfers. Workflows can be built and utilized to automate those manual tasks, keep you CRM clean and make your operations more efficient.
Empower your customer to find the help they need.
Every customer is important. But if your support team has to spend too much time answering small, simple queries, they can quickly get underwater - and have less time for bigger issues. Enable your customers to help theemselves with HubSpot's knowledgebase software.
Gauge customer satisfaction, loyalty, and the likelihood of recommending your business to others. Identify brand advocates and areas for improvement. We'll configure a plan for NPS rollouts and follow ups to capture valuable testimonies.
This survey can gauge how well you handled your customer support ticket/issue. Understand how much effort customers need to exert to get help or complete a task. Improve processes to make customer interactions smoother and more efficient.
"Short-term" retainers may be necessary for on-going campaigns or projects. At the bare minimum, we suggest one of our low level retainers providing several hours a month for your CRM support and maintenance.
Data gets dirty, processes can be improved through workflows and automations, optimization based off new data is possible, more training may be needed, and there's always the occasional "fire" that needs to be put out. Don't stress about not having a go-to-person to help you out with anything HubSpot.